Return Policy
The COVID-19 pandemic has created record-breaking shipment volumes. As more people shop online to avoid crowds in stores, those numbers have grown even more. This has created shipping volumes that are taxing logistics networks nationwide, which may cause delays. Because of these logistical difficulties RedRidingHoods.com arrival dates are merely estimates. Actual arrival dates are beyond the control of RedRidingHoods.com and all major carriers. Late arrival does not qualify the customer for refund. We appreciate you as a customer and your patience during this difficult time. PLEASE TRACK YOUR SHIPMENTS TO STAY INFORMED
Welcome to Red Riding hood's Returns page. We’ll cover our policy, as well as our most-asked questions related to returns and exchanges. Please review our top questions answered below.
If your question didn’t make the list, if you have questions regarding our items prior to placing your order, or if you are having technical issues with ordering, please email us at customercare@redridinghoods.com for assistance.
Click Here to file a return.
At Redridinghoods.com, a Marco Trading Company LLC, we understand that sometimes your dream item did not end up being all that dreamy. We are happy to accept returns and will issue store credit for the amount of the item(s) minus a 20% restocking fee, damaged items are excluded. Please review our full return policy below.
Returns are for store credit only. No refunds will be issued.
Items marked SALE, FINAL SALE, AND/ OR SALE FINAL may not be returned, refunded or exchanged. Damaged items are excluded.
To bring our customers the best possible pricing and due to the speed at which our products run out of stock, at this time we are ONLY able to process RETURNS as STORE CREDITS ONLY, we do not currently offer an exchange service. Once your return has been processed you may place a new order for the style, color and size of your choice.
All returns must be done within 30 days of order receipt.
Items must be unwashed, unworn, and with tags still attached. If items appear worn, have makeup or other stains, excessive pet hair, or smell of smoke or perfume, your return WILL NOT be accepted and will be returned to you at your expense.
NON-RETURNABLE: Final sale items, Jewelry, Intimates, Bras, Camisoles, Slips, Socks, Hats, and Masks.
Shoes must be returned in their original box or bag provided and placed inside an additional protective shipping safe box/bag to be eligible. If there is any damage to the original package, your return will not be accepted.
Damages must be reported within 3 days of receiving merchandise. Please contact customercare@redridinghoods.com for assistance for all damaged Items replacements and refunds.
Redridinghoods.com reserves the right to charge a 20% restocking fee. This allows us to continue to provide our customers with Free Shipping and Free Shipping on Returns to our customers who qualify. Damaged items are excluded.
Redridinghoods.com a Marco Trading Company LLC reserves the right to terminate accounts in its sole discretion.
Store credit expires 2 years after it is issued.
Items not meeting the above guidelines will be returned to you at your expense; after 30 days all non-returnable merchandise will be donated. For additional information on returns, or if you have a question that wasn’t answered, please email us at customercare@redridinghoods.com.
How do I return my merchandise?
We offer a simple option to send back your return merchandise! Follow our easy steps for a hassle-free return.
- Please review our return policy to be sure your return meets our requirements. Returns that do not meet requirements will not be accepted and additional postage will be paid to have them returned to you.
- Place unwanted merchandise in a shipping safe box or envelope with the original invoice included.
Click Here to file a return.
We typically process all returns within 5-14 business days. Once processed, you will receive an email showing it has been completed and your credit is available for use! We appreciate your patience. Please record your tracking information to check when it arrives back to our facilities.
Please email us at customercare@redridinghoods.com. We will send a confirmation email when your store credit is available.
*We recommend recording your tracking information to ensure delivery.
Exchanges
To bring our customers the best possible pricing and due to the speed at which our products run out of stock, at this time we are ONLY able to process RETURNS as STORE CREDITS ONLY, we do not currently offer an exchange service. Once your return has been processed you may place a new order for the style, color and size of your choice.
To bring our customers the best possible pricing and due to the speed at which our products run out of stock, at this time we are ONLY able to process RETURNS as STORE CREDITS ONLY, we do not currently offer an exchange service. Once your return has been processed you may place a new order for the style, color and size of your choice.
Please be aware that sale items are final sale and are NOT eligible for returns or exchanges. We are making room to always provide the latest fashions in our store!
If you’d like to exchange your purchase for an entirely different item, please file a return and follow guidelines to send your item(s) back to us. We will then issue store credit to you, making it easy for you to purchase your desired item.
Have a question you don’t see here?
Whether you want more information about our boutique’s free shipping, or you want to know more about our return labels, please reach out to us with questions we haven’t already answered. You can email us at customercare@redridinghoods.com.
